Return

Statement for return of goods

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Name and Surname *

First

Last

E-mail *

Phone number *

Order number *

Goods to return *

Name

Reason for return

• The product did not fit
• I ordered the wrong product
• The product does not correspond to the description
• The product is defective
• I received the wrong product/amount
• Other

The goods are unopened, undamaged and the original packge *

• Yes
• No

I confirm that I have read the Terms & Conditions *

• Yes

Submit

Right of withdrawal

1. After receiving the order, the buyer has the right to withdraw from the contract entered into with the Online shop within 14 days.
2. The returned item must be unopened, in its original packaging, unused and undamaged.
3. Products are not eligible for return:
   1. that are for health or hygiene reasons and if opened after delivery (face and body care products, shampoos, cosmetics)
   2. that is made according to the conditions provided by the customer (decanted perfume, perfume leftovers in the original packaging)
   3. when the use or non-use of which cannot be controlled. Products whose expiration date depends on the time the product is opened.
4. The right of withdrawal does not apply if the buyer is a legal person.
5. To exercise the 14-day right of withdrawal, the buyer may not use the ordered goods in any other way than is necessary in order to examine the nature, properties and functioning of the goods in the same way the buyer would be allowed to test the goods in a physical shop.
6. If the products have been used in any other way than is necessary for the nature, characteristics or functionality of the goods or they have wear marks, the Online shop has the right to reduce the refundable amount in accordance with the decrease in value of the goods.
7. In order to return the goods, the buyer should submit a withdrawal application whose form c an be accessed here and send it via e-mail no later than 14 days of receiving the goods.
8. The costs of returning the goods will be borne by the buyer, unless the reason for return is the of act that the item being returned does not correspond to what was ordered (e.g. an incorrect or defective item, incorrect size/amount).
9. The buyer should return the goods within 14 days of submitting their application to do so or provide proof that the goods have been handed over to the carrier within that period.
10. Having received the returned goods, the Online shop refunds the buyer any amounts received from the buyer on the basis of the contract immediately but no later than within 14 days of receiving the application for withdrawal.
11. The Online shop may refuse to process the refund until it receives the item that is the object of the contract and inspected the item.
12. If the buyer has explicitly chosen a method of delivery different from the most inexpensive normal method of delivery offered by the Online shop, the Online shop is not required to refund to the consumer the amount exceeding the cost of normal delivery.
13. The Online shop has the right to withdraw from the sales transaction and request that the goods be returned by the buyer if the marked price of the goods in the Online shop is significantly lower than the market price of the goods due to an error.